SAP CRM Functional Training Course Curriculum

SAP CRM Functional Course Curriculum

  Overview of the SAP CRM Functional Training

• Base Customization

• Introduction to ERP, SAP, R/3 Architecture, SAP Modules.

• Introduction to SAP CRM, Basics and Architecture.

• Organization Model.

• Business Partner.

• Product Master.

• Transaction Processing.

• Copy Control.

• Item Category Determination.

• Organizational Data Determination.

• Partner Processing.

• Status Management.

• Business Activity and Task.

• Actions.

• Pricing.

• Territory Management.

   Marketing

• Web Client UI. Business Role Creation and Assignment.

• Segmentation using Attribute Set.

• Info Set.

• External List Management.

• Mail Forms.

• Product Proposals.

• Campaign Management.

• Campaign Automation.

• Lead Management.

• SALES

   Sales

• Opportunity Management.

• Quotation Management.

• Order Processing.

• Contract Management.

• Rebate Processing.

• ASA Methodology.

   Overview of the SAP CRM ADVANCED course

    Marketing

• Web Client UI. Business Role Creation and Assignment.

• Segmentation using Attribute Set.

• Info Set.

• External List Management.

• Mail Forms.

• Product Proposals.

• Campaign Management.

• Campaign Automation.

• Lead Management.

   Sales

• Opportunity Management.

• Quotation Management.

• Order Processing.

• Contract Management.

• Rebate Processing.

• ASAP Methodology.

   Service

• Installed Base Management

• Service Agreements

• Service Contracts

• Service Order Management

• Complaints and Returns

• In house repair

• Warranty Claims

  Middle ware

• Solution Overview

• Data Exchange with R/3 Part 1

• Data Exchange with R/3 Part 2

• Middle ware Operations

  Interaction Center

• IC Web client Overview

• Agent Functions

• Alert Management, ERMS

• Call List Management

• IC Web client Sales, Marketing , Service