SAP CRM 6.0 (2007)/7.0 ONLINE TRAINING

SAP CRM COURSE CONTENTS 6.0 (2007) / 7.0

CR100-Base Customization

•  Over view of CRM Architecture

•  Business Partner

• Business categories

• BP Roles & Grouping, BP Relationships

• Business partner Hierarchy

• Organizational Management

• Organizational Model, Org Determination

• Territory Management

• Territory Hierarchy Levels

• Product Master

• Attributes & Set Type, Hierarchies & Categories,

• Product types, Maintain Products

• Transactional Processing

• Business Transactions

• Item Category

• Activity Management

• Business Activities

• Partner Processing

• Partner Functions, Access Sequence, Determination Procedure

• Actions

• Action Profile, Conditions

• Pricing

• Condition Techniques and condition types

• Billing

• Billing Unit, Billing Type, Billing Document

• Easy Enhancement Work Bench

CR580-CRM User Interface (Web UI)

• UI concepts and UI V’s SAP GUI

• Business roles

• Authorization roles

• Navigation bar profile

• Work center link group

• Direct links and logical links

• Enhancing the existing business roles

• Linking business role to org model.

• Transaction launcher

CR600-Marketing

• Marketing Planner & Campaign Management

• Marketing Calendar

• Personalized Mail Forms

• Segment Builder

• Customer Segmentation, Attribute List, Info sets

• Product Proposals

• Campaign Automation

• External List Management

• Lead Management

• Lead Questionnaire

CR300-Sales

• Opportunity Management

• Copying Controls

• Sales Cycle, Tools - Buying Center & Sales Agent

• Quotation management

• Order Management

• Special functions in quotation and order management

• Contract management

• Rebate management

CR700-Service

• Installed Base management

• Installed Categories

• IB Components

• Objects, Object Family

• Assign Object Family to IB Category

• Service agreements and service contracts

• Service plans, SLA Profiles and Response and Availability Times 

• Service order management

• Complaints and Returns

• Warranty claims

CR410-Interaction Center (Web Client)

• Agent Function and Processing IC

• Agent Inbox

• IC Web Clint Profile

• IC Web Clint Functions

• IC Manager Portal

• Communication Architecture

• Rule Polices like ERMS and IDI (Intent Driven Interaction)

• Launch Script

• Broad cast massage

• Alerts

CR500-Middleware 

• Middleware overview

• Administration Console

• Business Objects

• Customizing Objects

• Condition Objects

• B Doc Modeler, B Doc Messages

• Replication & Realignment

• B Doc Types, 

• Initial data load, Delta load & Synchronization

• Queue registration

• Error Handling and Monitoring

• INTEGRATION BETWEEN R/3 & CRM